Please contact us via our LiveChat service (icon at the bottom right-hand side of the page) or via email at [email protected]. Our Customer Service Team works 24 hours a day on weekdays, so you never have to wait long to get an answer from us.

Select the correct test you purchased through the third-party website. Add to the basket and carefully copy the redemption code from your Groupon purchase confirmation into the coupon code area and click apply. NOTE: Please ensure you copy the entire code and do not add any spaces to the start or end of the code.

Once the code is applied, your total should be reduced to zero.

Our customer care team are available on Livechat 24 hours a day, 5 days a week (Monday – Friday). LiveChat is the fastest way to communicate with the team. Emails are usually answered within 48 hours but please allow for flexibility in this process.

To ensure your results are accurate, a blood sample needs to be completely dry before packaging. If stored in a cool, dry place, it will be ready to be folded after approximately 5 hours. Do not try to speed the drying up.

We provide you with two lancets, which are designed to give you a very small prick to start the blood flow. It’s exactly the same as a pin prick and if administered correctly, it will not hurt. If you need any assistance than we have an expert team who should be able to help you.

Unfortunately, we cannot accept blood samples that have any viruses.

Click on the LiveChat button on our website (open Monday to Friday, 24 hours a day) and we will arrange for new lancets and a new card to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test.

We recommend you prick your middle or index finger with the lancet after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood onto the card.